Client Care & Maintenance Support Staff Augmentation Services

IT management solutions

With HIMS Tech Studio, Results, we precisely plan a service package for each client's managed IT.

• Analysis of the current health of the IT infrastructure with an emphasis on security, operational effectiveness, and scalability
• Roadmap for IT infrastructure optimization that includes practical answers to the issues found.
• Optimization of IT infrastructure costs.

Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios). Reporting on every infrastructure node's availability, uptime, and response time. Troubleshooting to maintain infrastructure productivity. Outsourced Network Operations Center (NOC).

Frequent software configuration and upgrades, user management. Controlling servers, networks, on-site and cloud data centers, and cloud services. Virtual desktop management. Vulnerability analysis Regular reporting and compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.).

IT management solutions

The L1 support desk resolves user issues. L2 help desk - fixing technical problems without changing any code. Technical problems are determined at the code level by the L3 help desk

• Infrastructure management for AWS, Azure, and many clouds.
• Cloud infrastructure deployment.
• Migration of applications and data to the cloud.
• Monitoring and improvement of the cloud.

• Monitoring of the application with an emphasis on essential metrics, such as response time and application availability.
• Application diagnostics.
• Modernization of applications (including application re-engineering, re-architecting, and redesign).
• Continual delivery of new features and design experimentation in application evolution.

• Installation of a CI/CD pipeline.
• Putting a containerization plan into practice (based on Kubernetes or Apache Mesos).
• Automation of testing implementation.
• Creating a system for automated monitoring.

• Audits of security.
• Vulnerability analysis
• Testing for penetration.
• Planning and evaluation of the compliance program.

Risk-free and cozy flexible partnership models

As a full-service MSP, HIMS Tech Studio can handle all IT-related tasks for your business. Additionally, we encourage joint management and can delegate tasks to your internal IT infrastructure department or external IT services providers.

By drafting and signing an SLA outlining the services that will be provided, the terms, and the KPIs, we assure service transparency and foster trust

We will continuously monitor the condition of your infrastructure. Typically, we require no more than 8 hours for urgent adjustments and one day to two weeks for new functionality.

We decide the optimal channels and timing for our correspondence based on your personal preferences (tools, level of detail, timing). If your team doesn't speak English, we'll probably assign someone to be your language's point of contact.

When working in the co-managed collaboration mode, we coordinate the knowledge transfer to your architects, developers, testers, DevOps engineers, IT support professionals, database administrators, and security administrators.